01
Diagnose
Find the binding constraint. It is usually not the one being resourced.
Approach
A disciplined operating model, not a retainer.
Five stages, a fixed rhythm, named ownership on both sides.
02
Design
The operating plan: what changes, in what sequence, with what expected effect. Every item has an owner before work starts.
03
Execute
Changed in the platform, not recommended in a document.
04
Optimise
Weekly review on evidence. Every adjustment recorded, so results stay explainable.
05
Scale
Proven configurations become playbooks. Growth that cannot be reproduced is not scale.
The rhythm
A fixed cadence.
Weekly
Performance review
Closed with actions.
Monthly
Leadership reporting
On revenue, contribution and constraints.
Always
Ownership
Work without an owner is not scheduled.
Principles
What the practice refuses to do.
No vanity metrics.
No surface-level reporting.
No optimisation without economic context.
Every recommendation needs an owner and a next action.
Growth must stay measurable and explainable.
Next step